Support

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24h / 365days

We offer support for our customers

Mon - Fri 8:00am - 5:00pm (GMT +1)

Get in touch

Cybersteel Inc.
376-293 City Road, Suite 600
San Francisco, CA 94102

Have any questions?
+44 1234 567 890

Drop us a line
info@yourdomain.com

About us

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+49(0)361-551-282-00

Repairs

Probe repairs, maintenance, and modifications

NMR Service provides probe repair, maintenance, and modification services. We are capable of repairing/modifying probes of the majority of manufacturers (e.g. Bruker, Doty, Varian, etc.). Furthermore, we are the certified service partner for probes by Phoenix NMR (Loveland, CO, USA).

Our convenient repair service

The “informal” part...

  • Contact us and describe the problem; please send pictures if possible.
  • Wait for our response via email or phone.
  • Please send the probe to our facilities.
  • We will diagnose the problem and get back to within 5 working days.
  • Our offer will include an estimate regarding costs and time for the repair/modification.
  • If NMR Service cannot help you with your inquiry, we will ship back the probe on our expenses.
  • If you decline our offer, we will ship back the probe on our expenses.

The formal part...

  • If you accept our offer, we will send you a quotation.
  • You will get back to us a purchase order.
  • Once received, NMR Service will complete the repair/modification.
  • We will then return the probe/parts as soon as possible.

We are not robots…

NMR Service will never send automatic emails. We will always personally keep you informed on the progress via email or phone. If you have questions, you can always contact us directly.

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